After successful completion of the course, students are able to

• to understand the special requirements and complexity of service systems,
• to apply methods and tools for service marketing and design,
• to represent business services with formal methods,
• to apply algorithms to automat business service composition

• Service Science, 
• Service Design, 
• Service Marketing and Service-Dominant Logic,
• Service Level Agreements, 
• Service Discovery and Composition
• Service Modelling and Service Ontologies, 
• Service Systems and Virtual Enterprises

Each topic is introduced by a lecture and provided literature.

For six topics groups of students have to solve a task and present the solution in the next unit.

During the whole course a common service system scenario is used to solve the tasks. For presentations feedback is given that has to be incorporated in a final written solution uploaded in TUWEL.

First meeting 4.3.2020

Effort for students

Attending presentations     15 h

Literature reading                15 h

Exercise                                40 h

Presentations                           5 h

Online Questionnaires on each topic, 6 group presentations and 6 written Abgaben

knowledge in management science, e-commerce and XML-technologies